Shipping policy

Shipping Policy

 

All orders are packed and dispatched from our location in Kingsville, Ontario, Canada.

 

Processing time

 

Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day. You will receive a shipping confirmation email with tracking as soon as your parcel leaves us.

 

Shipping within Canada

 

Standard shipping is $16.00 CAD and typically arrives in 5 to 8 business days. Standard shipping is free on orders of $150.00 CAD and over. Express shipping is $25.00 CAD and typically arrives in 3 to 5 business days.

 

International shipping

 

We ship worldwide. International orders are carried by DHL Express or FedEx International Connect Plus, and the exact rate for your address is calculated and displayed at checkout before you pay. Delivery times vary by destination and by customs clearance.

 

Duties, taxes and customs

 

International orders may be subject to import duties, taxes and customs fees levied by the destination country. Where these are not prepaid at checkout, they are the responsibility of the recipient and are collected by the carrier on delivery. We have no control over these charges and cannot predict their amount. Parcels refused at customs and returned to us will be refunded less the original shipping cost.

 

Delivery estimates

 

All delivery windows are estimates provided by the carrier and are not guaranteed. Customs delays, weather and carrier backlogs can extend transit time.

 

Tracking

 

Every order ships with tracking. If your tracking has not updated for more than 7 business days, contact us and we will open an investigation with the carrier.

 

Incorrect addresses

 

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice an error, contact us immediately and we will correct it if the parcel has not yet shipped.

 

Lost or damaged parcels

 

If your parcel arrives damaged, photograph the packaging and the item and contact us within 7 days of delivery. If a tracked parcel is confirmed lost by the carrier, we will replace it or refund it in full.

 

Returns

 

See our Return and Refund Policy for return shipping details.

 

Contact

 

Questions about shipping can be sent to meluke472@gmail.com.